13:30 – 14:00 Arrival & welcome coffee
14:00 – 14:10
Welcome address
• Pierre Gramegna, Managing Director, European Stability Mechanism (online)
14:10 – 15:30
From Financial Crises to AI Crises: What Has Changed in a World of Algorithms, Social Media and Instant Information?
Keynote speaker: W. Timothy Coombs, Senior Partner, Centre for Crisis & Risk Communications
Discussants:
• George Papaconstantinou, Chair of International Political Economy and Academic Director of the Global Executive Master, European University Institute (EUI)
• Claire Craanen, Speechwriter for North Atlantic Treaty Organization (NATO) Secretary General Mark Rutte and Deputy Secretary General Radmila Shekerinska
• Olha Izhyk, Risk Communication and Infodemic Management Office, World Health Organization (WHO) Regional Office for Europe
Open discussion
Master of Ceremonies: Juliana Dahl, Principal Speechwriter and Spokesperson, European Stability Mechanism (ESM)
15:30 – 16:00 Coffee break
16:00 – 17:00
AI and Social Media in Crisis Communication: Use Cases, Pitfalls and Lessons Learned
Panelists:
• Tina Hunstein-Glasl, Founder and owner of Tina Glasl Kommunikation
• Paul Gordon, Head of Newsroom, European Central Bank (ECB)
• Susan Carroll, Head of Media and Public Relations, European Medicines Agency (EMA)
Q&A session
Moderator: Cédric Crelo, Head of Communication/Chief Spokesperson, European Stability Mechanism (ESM)
17:00 – 17:45
What Keeps You Up at Night? AI, Intimacy, and Control
In conversation with: Claire Boine, Assistant Professor in Technology Law and AI Governance, European University Institute (EUI)
Q&A session
Moderator: Juliana Dahl, Principal Speechwriter and Spokesperson, European Stability Mechanism (ESM)
9:00 – 9:30 Registration and croissants
09:30 – 11:00
EUI-ESM Handbook on AI and Crisis Communication: Introduction and Draft Key Findings
Speaker: Jakov Bojovic, Scientific Coordinator, Florence School of Transnational Governance, European University Institute (EUI)
Open discussion
11:00 – 11:30 Coffee break
11:30 – 12:50
Interactive Workshop: What Principles Emerge from the EUI-ESM Handbook 2.0?
Based on the draft key findings, what principles emerge for communicating through algorithm-driven social media during crises, responding to mis- and disinformation, and using AI as a tool in crisis communication while safeguarding institutional trust? Interactive workshop led by the Handbook co-authors.
Facilitator: Jakov Bojovic, Scientific Coordinator, Florence School of Transnational Governance, European University Institute (EUI)
12:50 – 13:00
Conference Closing
• Nicola Giammarioli, Secretary General, European Stability Mechanism (ESM)
13:00 – 13:30 Closing lunch buffet
Practical information
This conference is a closed-door event held under Chatham House Rule.
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